Privacy Policy

1. Who we are

Unbox Leadership Consulting L.L.C-FZ (“Unbox Leadership”, “we”, “us” or “our”) provides leadership development, coaching, consultancy, online courses and related educational services.

For the purposes of applicable data protection law, Unbox Leadership Consulting L.L.C-FZ is the controller of the personal information described in this Privacy Policy.

Business details

Unbox Leadership Consulting L.L.C-FZ
Registered in the United Arab Emirates
Registered address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, U.A.E.
Email: info@unboxleadership.com
Website: https://www.unboxleadership.com
Course platform: https://academy.unboxleadership.com

This Privacy Policy explains how we collect, use, disclose and protect personal information when you:

• Visit our websites or course platform.

• Purchase or access one of our courses.

• Enquire about our services.

• Participate in coaching, consulting or leadership programmes.

• Subscribe to our emails or other communications.

• Interact with our advertisements.

• Otherwise communicate or work with us.

2. Personal information we collect

The personal information we collect depends on how you interact with us.

2.1 Contact and identification information

This may include:

• Your name.

• Email address.

• Telephone number.

• Country or location.

• Company, employer or professional role.

• Billing address.

• Any other contact information you provide.

2.2 Account and course information

When you create an account or enrol in a course, we may collect:

• Your account and login details.

• Course registrations and purchases.

• Course access and progress information.

• Lessons, assessments or activities completed.

• Responses to course questions, surveys or exercises.

• Communications relating to your account or course.

• Certificates, completion records or programme results.

Please keep your login details confidential and notify us if you believe your account has been accessed without permission.

2.3 Purchase and transaction information

When you purchase a product or service, we may collect:

• The product or service purchased.

• Transaction date and amount.

• Currency.

• Payment status.

• Discounts or coupon codes used.

• Billing and invoice information.

• Refund, cancellation or dispute information.

Payments are processed by third-party payment providers, such as Stripe. We do not ordinarily receive or store your complete payment-card details.

2.4 Coaching, consulting and programme information

If you participate in coaching, consulting, mentoring or leadership-development services, we may collect information that you choose to provide, including:

• Professional goals and development needs.

• Leadership experiences and workplace challenges.

• Responses to assessments or reflective exercises.

• Coaching notes, action plans and progress information.

• Feedback and programme evaluations.

• Communications between you and Unbox Leadership.

Please avoid providing sensitive personal information unless it is relevant and necessary for the service. If you voluntarily provide sensitive information, we will handle it with appropriate care and, where required, rely on your explicit consent or another applicable legal basis.

2.5 Enquiries and communications

When you contact us, we may collect:

• The contents of your message.

• Your contact details.

• Details of your enquiry or request.

• Records of our response and subsequent correspondence.

• Information you provide during calls, meetings or consultations.

2.6 Website, device and analytics information

When you use our websites, we may collect information such as:

• IP address.

• Browser type and version.

• Device type and operating system.

• Approximate geographic location derived from an IP address.

• Pages visited.

• Referring website or link.

• Date, time and duration of a visit.

• Links and buttons selected.

• Course landing-page visits.

• Checkout-page visits or checkout initiations.

• Advertising campaign and attribution information.

• UTM parameters and other information included in a link.

• Cookie identifiers and similar online identifiers.

Non-essential analytics and advertising information is collected only where permitted by applicable law and according to the choices you make through our cookie banner.

2.7 Advertising information

If you arrive through an advertisement and consent to advertising cookies, we may use the Meta Pixel and similar technologies to record events such as:

• A visit to a landing page.

• The initiation of checkout.

• Completion of a purchase.

• Purchase value and currency.

• The page URL associated with an event.

• Browser, device and advertising identifiers.

This information helps us measure advertising performance, understand whether advertisements lead to course purchases and improve future campaigns.

Browser-based advertising measurements may not record every visit or purchase. For example, tracking may be unavailable if a visitor declines advertising cookies, uses an ad blocker or uses browser settings that restrict tracking.

Our internal sales and transaction records remain the primary record of completed purchases.

3. How we collect personal information

We may collect personal information:

• Directly from you.

• When you create an account or purchase a course.

• When you complete a form, assessment, survey or exercise.

• When you communicate with us.

• Through Kajabi and our other service providers.

• Through cookies and similar technologies, subject to your choices.

• From payment providers when they confirm a transaction.

• From an employer, school, organisation or programme sponsor that has arranged services for you.

• From advertising and analytics platforms where permitted.

• From publicly available professional sources when relevant to a legitimate business enquiry.

If another organisation provides your information to us, that organisation is responsible for having an appropriate basis to disclose it.

4. How and why we use personal information

We use personal information for the following purposes.

4.1 Providing products and services

We use information to:

• Process course registrations and purchases.

• Create and administer user accounts.

• Provide access to courses, materials and programmes.

• Deliver coaching, consulting and leadership-development services.

• Track course progress and completion.

• Provide customer support.

• Issue confirmations, invoices or certificates.

• Manage cancellations, refunds and disputes.

Where UK or European data protection law applies, this processing is generally necessary to enter into or perform a contract with you.

4.2 Responding to enquiries

We use contact and enquiry information to:

• Respond to questions.

• Arrange consultations or meetings.

• Provide requested information.

• Prepare proposals.

• Follow up on genuine business enquiries.

Depending on the circumstances, this is based on taking steps at your request before entering into a contract or on our legitimate interest in responding to enquiries and operating our business.

4.3 Service communications

We may send communications needed to provide a purchased or requested service, including:

• Purchase and account confirmations.

• Password and access information.

• Course-related notices.

• Important changes to a service.

• Support messages.

• Payment, cancellation or refund communications.

These are service communications and are not treated as optional marketing messages.

4.4 Marketing communications

Where permitted, we may send:

• Course-related guidance.

• Coaching prompts.

• Leadership resources.

• News and programme updates.

• Invitations and promotional offers.

Where consent is required, we send these communications only after you have opted in. Purchasing a course does not automatically subscribe you to unrelated marketing.

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting info@unboxleadership.com. Withdrawing from marketing does not prevent us from sending necessary service messages.

4.5 Analytics and service improvement

Subject to applicable consent requirements, we may use analytics information to:

• Understand how visitors use our websites.

• Identify technical problems.

• Assess which pages and content are useful.

• Improve course and checkout experiences.

• Evaluate the effectiveness of advertising and communications.

• Develop and improve our services.

Where analytics cookies require consent, we rely on your consent. We may also use aggregated or anonymised information that no longer identifies individuals.

4.6 Advertising and campaign measurement

If you consent to advertising cookies, we may use Meta Pixel information and related advertising data to:

• Measure whether an advertisement resulted in a website visit, checkout or purchase.

• Attribute activity to a particular advertisement or campaign.

• Calculate advertising performance.

• Create or refine advertising audiences where permitted.

• Improve the relevance and effectiveness of advertisements.

You can decline or withdraw consent for advertising cookies through the cookie banner or cookie-preference control available on our website.

4.7 Security and business administration

We may use personal information to:

• Protect our websites, systems and accounts.

• Detect or prevent fraud, abuse and security incidents.

• Maintain business, financial and operational records.

• Enforce our terms and protect legal rights.

• Establish, exercise or defend legal claims.

• Comply with legal, tax, accounting or regulatory requirements.

Depending on the activity, we rely on our legitimate interests or compliance with a legal obligation.

5. Lawful bases

Where the UK GDPR, EU GDPR or similar legislation applies, we rely on one or more of the following lawful bases:

• Contract: Processing is necessary to provide something you have requested or purchased.

• Consent: You have made a clear choice, for example to receive marketing or allow analytics or advertising cookies.

• Legitimate interests: Processing is necessary for reasonable business purposes, such as responding to enquiries, protecting our systems, maintaining records and improving our services, provided those interests are not overridden by your rights.

• Legal obligation: Processing is necessary to comply with applicable law, tax, accounting, regulatory or court requirements.

• Legal claims: Processing is necessary to establish, exercise or defend legal rights where applicable.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful.

6. Cookies and similar technologies

Our websites use cookies and similar technologies. Cookies are small files stored on a device or information accessed through a browser.

We use the following categories:

6.1 Strictly necessary cookies

These are required for essential functions such as:

• Website and account security.

• Login and session management.

• Checkout and payment functionality.

• Remembering cookie choices.

• Delivering requested services.

These cookies cannot generally be disabled through our cookie-preference tool because the website or requested service may not function properly without them.

6.2 Performance and analytics cookies

These help us understand how visitors use our websites. We may use Google Analytics for this purpose.

Information may include pages viewed, session activity, device information, approximate location and referral source. Where required, these cookies are blocked unless you consent to the relevant category.

6.3 Targeting and advertising cookies

These help us measure advertising and understand whether advertisements lead to website activity or purchases. We use the Meta Pixel for this purpose.

Meta tracking is intended to remain blocked until you consent to targeting or advertising cookies. If you decline this category, browser-based Meta events should not be sent from our site.

6.4 Functionality cookies

These remember optional preferences or support enhanced website features. Disabling them may affect some non-essential functionality.

6.5 Managing your choices

When the cookie banner appears, you may:

• Accept all non-essential cookie categories.

• Decline all non-essential cookies.

• Select individual categories through the preference controls.

You may change or withdraw your choice later by opening the cookie settings control displayed on the website.

Closing or ignoring the banner does not constitute consent. Non-essential cookies should remain blocked until you make an affirmative choice where consent is required.

For current details about the specific cookies detected on our websites, their provider, purpose and duration, open the cookie preference centre or cookie declaration made available through CookieScript.

Browser settings, privacy tools and ad blockers may also restrict cookies. Blocking strictly necessary cookies through your browser could prevent parts of the site, account or checkout from working correctly.

7. Services and organisations that receive information

We do not sell personal information.

We may share personal information with service providers and other recipients where necessary, including:

Kajabi

We use Kajabi to host our websites, landing pages, course content, customer accounts, checkout pages, forms and communications. Kajabi processes information needed to provide these services.

Stripe and other payment providers

Payment providers process transactions, payment credentials, fraud checks, refunds and payment disputes. Their processing is governed by their own privacy notices.

CookieScript

CookieScript provides our cookie banner, stores cookie preferences and helps control non-essential scripts according to those preferences.

Google

Where consent is provided, we may use Google Analytics to understand website use and campaign performance. Google may receive technical, device, cookie and activity information.

Meta Platforms

Where advertising consent is provided, Meta may receive Pixel events and associated browser, device, page, advertising and transaction information. Meta may process this information according to its own privacy terms, including for advertising measurement and delivery.

Professional and operational service providers

We may use providers offering:

• Website and technology services.

• Email delivery.

• Cloud storage.

• Accounting and bookkeeping.

• Legal or professional advice.

• Business administration.

• Security and fraud prevention.

• Customer support.

These providers may access information only to the extent necessary to perform their services or meet their own legal obligations.

Authorities and legal recipients

We may disclose information when reasonably necessary to:

• Comply with law, regulation, court order or lawful government request.

• Protect our legal rights or the rights and safety of others.

• Investigate fraud, misuse or security incidents.

• Establish, exercise or defend legal claims.

Business transfers

If our business or assets are reorganised, financed, sold or transferred, relevant information may be disclosed to advisers and potential or actual parties to that transaction, subject to appropriate confidentiality and legal safeguards.

8. International transfers

Unbox Leadership is established in the United Arab Emirates. Our service providers may process information in the UAE, United States, United Kingdom, European Economic Area and other countries.

As a result, personal information may be processed outside the country in which it was originally collected.

Where applicable law requires safeguards for an international transfer, we take reasonable steps to use an appropriate transfer mechanism. Depending on the circumstances, this may include:

• An applicable adequacy decision.

• Standard contractual clauses.

• The UK International Data Transfer Addendum or another approved mechanism.

• Contractual, organisational and technical safeguards.

• A legally permitted exception for a particular transfer.

You may contact us for further information about the safeguards relevant to your information.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting, contractual and reporting requirements.

Retention periods depend on the nature of the information and may include:

• Account and course records for as long as an account or course relationship remains active and for a reasonable period afterwards.

• Transaction, invoice, tax and accounting records for the period required by applicable law.

• Enquiry records for a reasonable period after the enquiry has been resolved.

• Coaching and programme records for the duration of the service and an appropriate period afterwards.

• Marketing information until you unsubscribe, withdraw consent or the information is no longer needed.

• Cookie and analytics information according to the duration stated in our cookie declaration and provider settings.

• Legal and dispute records for as long as needed to establish, exercise or defend legal claims.

When information is no longer needed, we delete it, anonymise it or securely restrict its use, unless continued retention is required by law.

10. Security

We use reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access.

• Accidental loss.

• Misuse or alteration.

• Unauthorised disclosure.

• Destruction.

These measures may include access controls, passwords, secure service providers, encryption where appropriate, limited staff access and account-security practices.

No online system can be guaranteed completely secure. You are responsible for using a secure password, protecting your account credentials and notifying us promptly if you suspect unauthorised access.

11. Your privacy rights

Depending on where you live and which law applies, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information.

• Request restriction of certain processing.

• Object to processing based on legitimate interests.

• Object to direct marketing.

• Request a portable copy of certain information.

• Withdraw consent at any time.

• Ask about international-transfer safeguards.

• Complain to an applicable data protection authority.

These rights may be subject to legal exceptions. For example, we may need to retain transaction records to comply with tax or accounting law.

To exercise a right, contact info@unboxleadership.com. We may ask for information needed to verify your identity and protect your account.

We aim to respond within the period required by applicable law.

If UK data protection law applies, you may also raise a concern with the UK Information Commissioner’s Office at https://ico.org.uk. You may alternatively contact the data protection authority responsible for your location.

We encourage you to contact us first so that we have an opportunity to address your concern.

12. Automated processing and advertising platforms

We do not use personal information to make decisions about you that produce legal or similarly significant effects solely through automated processing.

Advertising platforms such as Meta and analytics providers such as Google may use automated systems to measure activity, attribute advertising results or determine which advertisements to display. Their processing is also governed by their respective privacy policies and account controls.

You can limit our use of these technologies by declining or withdrawing consent for the applicable cookie categories.

13. Children and young people

Our publicly available online courses and commercial website services are generally intended for adults and are not directed at children.

Where we provide a programme involving a person under 18 through a school, parent, guardian, employer, community organisation or programme sponsor, we will process information only as reasonably necessary to provide that programme and with appropriate authorisation and safeguards.

If you believe a child has provided personal information to us without appropriate authorisation, contact info@unboxleadership.com so that we can investigate and take appropriate action.

14. External links

Our websites and course materials may link to websites or services operated by other organisations.

We do not control those services and are not responsible for their privacy practices. You should review the privacy notice of an external service before providing personal information to it.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our services.

• The technologies we use.

• Our service providers.

• Legal or regulatory requirements.

• How we process personal information.

The updated version will be published on our website with a revised “Last updated” date. If a change materially affects how we use information, we will provide additional notice where required.

16. Contact us

For questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

Unbox Leadership Consulting L.L.C-FZ
Email: info@unboxleadership.com
Website: https://www.unboxleadership.com